Service Evaluation

Satisfaction *

N/ABelow expectationsEqual to expectationAbove expectations
Communication (clarity, frequency, attention)
Availability (call return, response time)
Engineering (drawings, reports and technical spacifications)
Expertise and competencies
Compliance with delivery timelines
Quality of workers for installation
Quality of delivered equipment
Satisfaction of employees using the equipment

Impact of project *

Impact on number of workers involved
Impact on production rate
Impact on the cost of raw materials
Impact on the cost of products in process
Impact on handling charges
Impact on the number of work accidents and incidents
Impact on the number of rejection
Impact on the number of returns
Impact on the frequency of downtimes for maintenance
Impact on the cost of downtimes for maintenance
Please add your comments:

Three main reasons why you executed this project: *

Three main reasons why you selected AGT: *

Have you considered other options? If yes, which ones? *

Have you considered other suppliers? If yes, which ones? *

To how many months do you evaluate the ROI (Return on Investment)? *

Overall, how did this project make your work easier? *

Do you intend to deal with AGT again? *

Do you intend to recommend AGT? *

Our strengths:

Aspects to be improved:

General comment: