BeamMaster - Customer Satisfaction Evaluation
Mechanical installation
Rate your satisfaction on the below topics relative to mechanical installation *
| Not satisfied | Somewhat dissatisfied | Neutral | Somewhat satisfied | Fully satisfied | N/A | |
|---|---|---|---|---|---|---|
| All required information was transmitted before installation to get fully prepared | ||||||
| The AGT employees were helpful and polite | ||||||
| The AGT employees were well prepared and qualified for the required work | ||||||
| The quality of the mechanical installation is as expected | ||||||
| The time required for the installation was as expected | ||||||
| Quality of the final visual look of the equipment |
Add any comments here
Commissioning
Rate your satisfaction on the below topics concerning the commissioning *
| Not satisfied | Somewhat dissatisfied | Neutral | Somewhat satisfied | Fully satisfied | N/A | |
|---|---|---|---|---|---|---|
| The AGT employees were helpful and polite | ||||||
| The AGT employees were qualified for the required work | ||||||
| The time required for the commissioning was as expected | ||||||
| All questions were answered by AGT team |
Add any comments here
Training and support
Rate your satisfaction on the below topics concerning the training and support *
| Not satisfied | Somewhat dissatisfied | Neutral | Somewhat satisfied | Fully satisfied | N/A | |
|---|---|---|---|---|---|---|
| The training pace was good to ensure a good learning curve | ||||||
| The time allowed for the training was adequate | ||||||
| The employees acted with professionalisme | ||||||
| AGT employees were qualified for the required training | ||||||
| I feel my personel is qualified to operate the system | ||||||
| I feel my personel has received proper training to operate the system | ||||||
| It is easy to contact AGT and obtain support | ||||||
| I am obtaining prompt support when I need it (fast answers, feedback, etc.) | ||||||
| I am happy with the quality of support I am receiving from AGT | ||||||
| The spare part list suggested by AGT is complete | ||||||
| The maintenance of the equipment is easy and fast |
Add any comments here
Production
Rate your satisfaction on the below topics concerning the production *
| Not satisfied | Somewhat dissatisfied | Neutral | Somewhat satisfied | Fully satisfied | N/A | |
|---|---|---|---|---|---|---|
| The system is running efficiently on a daily basis | ||||||
| The system is highly productive | ||||||
| The percentage of time the system is running is as expected | ||||||
| The system is reliable | ||||||
| The system is easy to operate |