AGT-216 - Production Troubleshooting Guide link & How to use


AGT has created a Production Troubleshooting guide to help customers diagnose and fix some of the most common production issues encountered when using the Beam Master. This guide is updated on a regular basis with new contents so it is best to review regularly.

The guide can be accessed here:

 AGT-216 - Production troubleshooting guide Draft.xlsx (Read only)

The guide is divided in 4 sections according to different types of issues :

    - Process : Welding Process or Welding Equipment related issues

    - Robot : Fanuc robot, Fanuc error code, or robotic cell issues

    - User Alarm : Pre-programmed alarms for common situations

    - Cortex : Cortex use and simulation issues (Under construction)

How to use : 

1 - Select the proper tab based on the issue type


2 - Locate the item that matches the issue encountered

3 - For each item, go through each question from the Questions column.  Depending on the answer, refer to the associated action on the next column "What to check/Action to perform column."

4 - From top to bottom, perform the suggested actions from the "What to check/Action to perform" column until a solution is found. Some actions might have additional related information, refer to the "More information" column for the link.


Multiple actions can be associated to multiple questions and vice versa. 

The actions in Orange are reserved to a service specialist and should not be performed by an end user.

5 - If no solution can be found for the issue, create a support ticket through the AGT Portal here :

Creating a Support Ticket from the Portal